Privacy policy

Effective Date: October 28, 2025



1. Introduction

Nana Sushi (“Nana Sushi,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.nanasushi.com or interact with our services.

By using our website, you agree to the terms described in this Privacy Policy.


2. Information We Collect

We collect both personal and non-personal information to provide and improve our services.


2.1 Personal Information

We may collect the following personal details when you make a reservation, order online, or contact us:

  • Name

  • Email address

  • Phone number

  • Billing or delivery address

  • Payment information (processed securely by our payment partners)


2.2 Non-Personal Information

Automatically collected data may include:

  • IP address

  • Browser type and version

  • Operating system and device type

  • Pages visited and time spent on the website


2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and deliver relevant offers.
For more information, please refer to our Cookies Policy.

We may also use third-party analytics and marketing tools (e.g., Google Analytics, Meta Pixel) to understand user behavior and enhance our promotions.


3. How We Use Your Information

We use the collected data to:

  • Provide and improve services: process orders, reservations, and customer requests.

  • Communicate: respond to inquiries, send confirmations, and notify you about updates.

  • Marketing: share news, promotions, or offers (you can unsubscribe anytime).

  • Personalization: tailor your experience based on preferences or previous visits.

  • Security and compliance: prevent fraud, maintain safety, and meet legal obligations.


4. How We Share Your Information

We do not sell or rent your personal data.
However, we may share your information in the following limited cases:

  • Service Providers: with trusted vendors (e.g., payment processors, delivery partners) who help operate our services.

  • Legal Obligations: when required by law, regulation, or legal request.

  • Business Transfers: in the event of a merger, acquisition, or sale of assets.

All third-party partners are required to maintain confidentiality and security of your data, and may not use it for purposes other than providing contracted services.


5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Delete your personal information (subject to legal requirements).

  • Data portability: request a copy of your data in a machine-readable format.

  • Object or withdraw consent for marketing communications.

To exercise your rights, please contact us at info@nanasushi.com.
You may also have the right to lodge a complaint with your local data protection authority.


6. Data Security

We use industry-standard measures, including encryption, secure servers, and regular audits, to protect your information.
While we take all reasonable precautions, no internet transmission or electronic storage method is 100% secure.


7. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Once no longer needed, data is securely deleted or anonymized.


8. Third-Party Links

Our website may include links to external websites or services.
We are not responsible for the privacy practices or content of those websites.
Please review their privacy policies before sharing personal information.


9. International Data Transfers

If you access our website from outside the country where our servers are located, your data may be transferred to and processed in a country with different data protection laws.
By using our services, you consent to this transfer.


10. Children’s Privacy

Our website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us immediately.


11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page, and the “Effective Date” will be updated accordingly.
We encourage you to review this page regularly to stay informed.


12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@nanasushi.com
Phone: +32 11 75 40 60
Address: Sint-Jobstraat 60, 3550 Heusden-Zolder, Belgium


Disclaimer

This Privacy Policy is intended to explain how Nana Sushi handles your data and does not create any contractual rights other than those required by applicable law.